All products purchased from us or an authorized retailer come with 1 year‘s warranty unless otherwise stated. Please keep your "LRT Warranty Label" and purchase receipt to prove the purchase date during the warranty period. Customers must present the purchase receipt and our Warranty Label to be eligible for the service.
Please click the link below to fill out the registration form:
Customer Service Centre
Our Customer Service Centre accommodates our end-users’ warranty needs. Some problems with the products may be resolved over the phone. Customers may consider calling us before a physical visit to save the hassle.
*From 14 February 2022, “Kar Kar Redemption Center” (Kar Kar) will be a collection point for LRT after-sales products.* Details
Service Centre Address
Hong Kong Island
Address: 1/F, Ka Nin Wah Commercial Building, 423-425 Hennessy Road, Hong Kong (MTR CWB Station Exit B)
Tel.: +852 3996 8197 / +852 3590 3562
Working Hours: Mon - Sat 11AM - 7:30PM ; Sun & Public Holiday Closed
Address: 17/F, Prosperity Centre, 982 Canton Road, MongKok (MTR MongKok Station Exit E1)
Tel.: +852 3996 8196 / +852 3590 3760
Working Hours: Mon - Sat 11AM - 7:30PM ; Sun 1PM - 5:30PM ; Public Holiday Closed
Address: Rm 717, 7/F, Block 1, Golden Industrial Building, 16-26 Kwai Tak Street, Kwai Chung (MTR Kwai Fong Station Exit C)
Tel.: +852 3124 0341 / +852 2377 9424
Working Hours: Mon to Fri 9AM - 6PM (Lunch Hour : 12PM - 1PM) ; Sat 9AM - 1PM ; Sun & Public Holiday Closed